CUSTOM ORDERS: 3 WEEK TURNAROUND
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Orders placed for in-stock items typically ship within the same business day or the day following. All orders placed on in-stock items using free in store pickup will be notified via email once the order is fulfilled and may be picked up at any time during normal business hours. Custom orders are shipped as soon as they are completed.
∙ Please allow 3 to 4 weeks for completion of engraved drinkware. While we aim to get all orders out as soon as possible, turnaround time can fluctuate based on shop workload. If your order is needed sooner, please contact us prior to order placement to ensure that we can have your project completed within your requested timeframe.
∙ For photo wrapped drinkware, only stainless steel may be used. If powder coated drinkware is selected, stainless steel drinkware will be substituted. Photos for photo wrapped stainless cups should be horizontally oriented. Vertical photos will be duplicated to fill the voided space.
∙ All artwork provided for laser engraving will appear exactly as submitted, unless edits (such as logo stacking, color reversing, etc) are required for a better application. If such changes are needed, the customer will be notified prior. For more information on how artwork is applied to drinkware, visit our FAQ page here.