Warranty and Returns

Warranty

GATR Coolers, LLC reserves the right to change product models, designs and company policies. Products repaired or replaced under this warranty may or may not incorporate these changes. To make a warranty claim, products must be returned directly to GATR Coolers in adequate cardboard packaging, freight prepaid by the customer. Please include a copy of the original sales receipt. To begin a warranty claim, please contact us at info@gatrcoolers.com. 

 

ROTOMOLDED COOLER WARRANTY
All GATR cooler rotomolded shells (lid and base) are warranted against defects in material and workmanship for a limited lifetime coverage. All wear parts (non-rotomolded components) are warranted for a period 365 days from date of purchase (ie. GATR handles, Drain assembly, nylon carry handles, etc). Our warranty does not apply to damage caused by negligence, misuse, fire, personal modifications or commercial usage. Accidental or normal wear and tear is not warranted including scratches, dents, chips or discoloration due to usage or sunlight. The rotomolding process will create slight irregularities in every cooler. No two coolers are alike. Minor blemishes, chaffing, scuffs, or rough edges are not covered under warranty and do not qualify for a replacement. Additional warranty exclusions are stated below.

LID GASKET SEAL
As part of any rotomolded cooler design lid seepage is a normal function to aid cooler lid opening. Coolers are not warranted to be air tight. In most cases your cooler will open easily without having to use the pressure release button. In some cases when there is an extreme temperature difference the lid may seal so tight that you need to use the pressure release button to open the cooler. That area where the seal merges may have a slight gap which is normal.

LID WATER SEEPAGE
In the unlikely event your cooler is upside down, water seepage will likely occur and does not constitute warranty replacement.

PLASTIC EXPANSION
Plastics regularly expand and contract given environmental conditions. Slight lid warping may occur which is not covered under warranty unless performance of the cooler is materially impacted. Darker colors experience higher surface temperatures, leading to more plastic expansion. 

ICE RETENTION
Ice retention time is not warranted on any of our rotomolded coolers. Ice retention is dependent on cooler size, cooler color, cooler use, climate, ice quality, amount of ice, starting food and beverage temperatures, starting cooler temperature, and how often the cooler is opened - among other things. To extend ice retention times please read our ice retention tips. 

Returns

GATR Coolers, LLC accepts returns and exchanges within 30 days of purchase, provided proof of purchase is available. Customer is responsible for all shipping charges, and will be charged a 15% restocking fee. Customer must contact GATR Coolers, LLC prior to returning anything. Sorry, but no customized orders can be returned.

After contacting GATR Coolers, LLC for any returns, you can begin the process by going to:  https://returns.aftership.com/gatrcoolers.com