GATR
gatrcoolers.com
Last Updated: May 19, 2026
1635 St. Patrick St., Thibodaux, LA 70301 | (985) 387-1400 | info@gatrcoolers.com
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR ACCESSING THIS SITE. GATR COOLERS, Inc. ("GATR," "WE," "US," OR "OUR") MAINTAINS THIS WEBSITE (THE "SITE") AS A SERVICE TO GATR'S CUSTOMERS. BY USING THE SITE YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (THIS "AGREEMENT"). PLEASE REVIEW THESE TERMS PERIODICALLY FOR CHANGES. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE, A WAIVER OF JURY TRIAL, AND A CLASS ACTION WAIVER (SEE SECTION 20 BELOW). IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT USE OR ACCESS THIS SITE.
This Agreement, and all GATR policies referenced herein, constitute the entire and only agreement between GATR and you, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. Any terms and conditions included in any purchase order, confirmation of order, or other document you submit are expressly excluded. Any variation of these terms will be binding on GATR only if agreed in writing by you and an authorized representative of GATR. This Agreement may be amended by GATR at any time and from time to time without specific notice to you. The latest version will be posted on the Site, and you should review this Agreement prior to using the Site.
GATR may at any time: (i) modify or discontinue any part of the Site; (ii) charge, modify, or waive fees required to use the Site; or (iii) offer opportunities to some or all Site users. GATR reserves the right, without notice and at its sole discretion, to terminate your account or your use of all or some of the Site and to block or prevent future access if: (i) you violate this Agreement; (ii) for any other lawful reason; or (iii) for no reason, subject to applicable law. Upon any such termination, your right to use the Site will immediately cease. You agree that GATR shall not be liable to you or any third party for any termination of your access to the Site. All provisions intended by their nature to survive termination shall survive, including all representations and warranties, limitations of liability, and indemnities.
By accessing the Site and/or ordering any product, you agree not to use GATR's services or the Site to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any third party.
GATR reserves the right to contact you via email to verify the accuracy of account information, including your correct name and address, that is needed to provide you with the information or products requested.
By creating an account, you confirm that all information provided is true and that you agree to abide by this Agreement. Your account may be cancelled without notice if it is determined that false or misleading information has been provided, this Agreement has been violated, or other abuses have occurred as determined by GATR in its sole discretion.
The content, organization, graphics, design, compilation, digital conversion, and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks, and other proprietary rights. The copying, redistribution, use, or publication by you of any such matters or any part of the Site, except as allowed by Section 6, is strictly prohibited. You do not acquire ownership rights to any content, document, or other materials viewed through the Site. By posting information or materials on the Site, GATR does not waive any right in such information and materials.
We have made every effort to display as accurately as possible the colors and descriptions of our products on the Site. However, the actual colors you see will depend on your monitor or device, and we cannot guarantee that your display of any color will be accurate. Most products displayed on the Site are available while supplies last. In some cases, merchandise displayed for sale on the Site may not be available in stores or at GATR headquarters. Prices displayed on the Site when shipping to the United States are quoted in U.S. Dollars.
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, delete any information or content appearing on the Site, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice, including after you have submitted your order.
The viewing, printing, or downloading of any content, graphic, form, or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. No part of any content, form, or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). You agree not to download, display, or use any GATR content located on the Site for use in any publications, on websites other than the Site for any commercial purpose, in connection with products or services that are not those of GATR, in any other manner that is likely to cause confusion among consumers, that disparages or discredits GATR and/or its licensors, that dilutes the strength of GATR's brand, or that otherwise infringes GATR's intellectual property rights.
If you believe that any product purchased on the Site or any materials accessible on or from the Site have been copied in a way that constitutes copyright infringement, please notify us at info@gatrcoolers.com and provide the following information ("Notice"):
Your physical or electronic signature.
Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Site, a representative list of such works.
Identification of the material or products you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the written notice is accurate.
A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Please note that this procedure is exclusively for notifying GATR that your copyrighted material has been infringed. Upon receipt of your notification, GATR will remove the infringing materials from the Site and may terminate a relationship with an allegedly offending customer, but does not have the ability to collect or return allegedly infringing products.
Our Privacy Policy, as it may change from time to time, is a part of this Agreement. On certain areas of the Site, you may be given the ability to provide us with personal information, directly or through automated means. GATR reserves the right, and you authorize GATR, to collect, use, and disclose your personal information regarding use of the Site in any manner consistent with GATR's Privacy Policy (including and except for activities for which we first require your explicit consent). If you disclose to us or our service providers, contractors, or third parties any personal information relating to other people in connection with the Site, you represent that you have the authority to do so and to permit us to use the information in accordance with the Privacy Policy. Please read our Privacy Policy at gatrcoolers.com for more details.
You represent and warrant that if you are purchasing something from GATR with a credit card: (i) any credit card information you supply is true, correct, and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay the charges incurred by you at the posted prices, including any applicable shipping fees and taxes. GATR does not accept reseller or sales and use tax exemption certificates for online sales. Payment is required in full upfront before an order for custom products will move into production.
We reserve the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product; (ii) limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address; (iii) limit or prohibit orders that, in GATR's sole judgment, appear to be placed by dealers, resellers, or distributors; (iv) impose conditions on the honoring of any promotional code or other similar promotion; (v) bar any user from making or completing any transaction(s); and (vi) refuse to provide any user with any product. Resellers are defined as a company or individual that purchases products with the intention of selling them rather than using them.
Gift cards issued by GATR can be redeemed only for future purchases of merchandise or services at gatrcoolers.com. Applicable taxes are charged when gift cards are redeemed. If your purchase exceeds the gift card amount, you will need to pay the balance with an additional method of payment. Any unused balance will remain on the gift card for future purchases. GATR gift cards do not expire and there are no fees associated with them. GATR digital gift cards are emailed directly to recipients. GATR is not responsible for incorrect digital gift card delivery due to entry of an incorrect email address. Gift cards cannot be returned, refunded, transferred to another gift card for value, used for unauthorized advertising, marketing, promotional, or commercial purposes, or redeemed for cash or credit (except when required by law), and cannot be replaced or refunded if lost or stolen. Treat your gift card like cash and safeguard it accordingly. GATR reserves the right to refuse to accept gift cards that GATR suspects or believes were obtained fraudulently.
Title to and risk of loss of products passes to you upon delivery of the ordered items to the carrier. Delivery lead times vary. Please note that all delivery dates are estimates and are not a guarantee that the product will be delivered on the specified date. GATR will not be liable for any loss or expenses which you may incur as a result of any delay in delivery of your order. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
The Site contains links to other websites. GATR is not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by GATR. Inclusion of any linked website on this Site does not imply approval or endorsement of the linked website by GATR. If you decide to leave the Site and access these third-party sites, you do so at your own risk.
All suggestions, ideas, notes, concepts, text prompts, content, artwork, product reviews, and other information you may from time to time send to GATR (collectively, "Submissions") shall be deemed and shall remain GATR's sole property and shall not be subject to any obligation of confidence on GATR's part. Without limiting the foregoing, GATR shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.
Designs created using text, images, and other tools made available through the Site, including any GATR AI design tool, are in no way the exclusive property of the customers who assemble such designs or use such tools. GATR retains the right to display such designs or offer them (or variations of such designs) to other customers. Furthermore, GATR provides no warranty that designs created using our tools and images will not infringe, or be subject to a claim of infringing, the trademark or other rights of another party.
GATR reserves the right to re-purpose submitted or generated artwork for various purposes, including but not limited to: social media channels, customization gallery, website materials, advertisements, and print materials.
By submitting any customer ratings, reviews, and related content (including, but not limited to, photographs) (collectively, "User Content") to GATR, you represent and warrant that:
You are at least eighteen (18) years of age.
The User Content is your original creation, and it was not taken from any website, social media posting, or elsewhere.
You have all necessary rights and authority to grant the rights granted herein, and that GATR's use of the User Content in accordance with this Agreement will not violate the rights of any third party.
You have consent from any and all persons appearing in the User Content to grant the rights described in this Agreement.
GATR's use of the User Content will not violate the rights of any third party, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, or proprietary rights.
The User Content is not libelous, defamatory, obscene, pornographic, harassing, hateful, racially or religiously biased or offensive, or otherwise unlawful.
You agree that GATR's use of the User Content does not and will not require payment to any person or entity and does not require approval or consent by any other person or entity.
You further agree and warrant that you shall not submit any User Content:
That is known by you to be false, inaccurate, or misleading.
That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising).
For which you were compensated or granted any consideration by any third party.
That includes any information referencing other websites, addresses, email addresses, contact information, or phone numbers.
That contains any computer viruses, worms, or other potentially damaging computer programs or files.
For any User Content that you submit, you grant GATR a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, edit, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium, or technology throughout the world without compensation to you. All User Content that you submit may be used at GATR's sole discretion. GATR may use your User Content on webpages and social media pages operated by GATR, in promotional emails and advertisements, and in any and all marketing, promotional, and advertising initiatives, in any and all formats, whether now known or hereafter developed.
GATR reserves the right to change, condense, or delete any User Content on the Site that GATR deems, in its sole discretion, to violate these User Content guidelines, product usage guidelines, or any other provision of this Agreement. GATR does not guarantee that you will have any recourse through GATR to edit or delete any User Content you have submitted. Ratings and written comments are generally posted within two to four business days. However, GATR reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not GATR, are responsible for the contents of your submission. By submitting your email address in connection with your rating and review, you agree that GATR and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.
We reserve the right to reject any orders that we deem in our sole discretion to include content or language that is illegal, controversial, hateful, obscene, profane, or harmful, or that could incite violence.
GATR respects the intellectual property rights of others and we ask that you do the same. By purchasing any custom product on or through the Site, you represent and warrant that your requested design does not violate anyone else's rights, including copyrights, trademarks, trade secrets, privacy, or other rights. GATR may terminate the account of any customer who infringes, or may infringe, the copyright, trademark, or other intellectual property rights of others.
A customization fee applies for all custom products. Please review your customized item carefully prior to submitting your order; customized items may not be cancelled or returned once the order has been submitted. GATR is not responsible for any errors or mistakes that have been approved by the customer.
For GATR Custom Shop services, including GATR Skn marine decking fabrication and installation, cooler pad customization, and vinyl marine projects, additional service-specific terms may apply and will be communicated at the time of service booking. All custom marine projects require customer approval of the final design proof before production begins.
GATR's return policy is a part of this Agreement. GATR does not accept returns of customized products that are not damaged or defective upon receipt. You are responsible for inspecting products promptly upon delivery. For questions regarding returns, exchanges, or warranty claims, please contact GATR at info@gatrcoolers.com or (985) 387-1400 during regular business hours.
GATR reserves the right to reject or modify any order, whether or not such an order has been confirmed and/or your credit card has been charged. You will be notified of any rejection or changes to your order at the email address you provided at checkout. If your credit card has already been charged and any portion of your order is rejected, GATR will issue a credit to your credit card account for the amount rejected.
UNDER NO CIRCUMSTANCES INCLUDING, WITHOUT LIMITATION, ITS OWN NEGLIGENCE, SHALL GATR COOLERS, LLC, OR ITS MEMBERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUBSIDIARIES, SUPPLIERS, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, TRANSMITTING, OR DISTRIBUTING GATR'S SERVICES AND PRODUCTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF GATR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (A) THE USE OR INABILITY TO USE THE SITE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (E) ANY OTHER MATTER RELATING TO THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
GATR makes no representations about the reliability of the features of the Site, the GATR content, or any other Site feature, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material or systems will be at your own risk. The Site is controlled, operated, and administered by GATR from within the United States. GATR makes no representation or warranty that the content available on the Site is appropriate or available for use at other locations outside of the United States.
THIS SITE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THE SITE OR ANY INFORMATION OR SOFTWARE THEREIN.
On the Site, you may be able to participate in or sign up for surveys, sweepstakes, contests, and other promotions (collectively, "Promotions"). If you choose to participate in these Promotions, we may ask you for information such as your name, email address, postal address, telephone number, and other identifiers. We use the information you provide in accordance with our Privacy Policy. The Promotions may be governed by rules or terms that are separate from this Agreement. If you participate in any Promotions, please review the applicable rules or terms.
You agree to defend, indemnify, and hold GATR and its officers, managers, employees, agents, and licensors harmless from all judgments, awards, losses, liabilities, costs, and expenses, including but not limited to reasonable attorneys' fees, expert witness fees, and costs of litigation arising out of or based on: (a) content you submit, post to, or transmit through the Site; (b) your use of the Site; (c) your connection to the Site; (d) your violation of the terms and conditions contained in this Agreement; or (e) your violation of any rights of a third party, including intellectual property rights.
Except as explicitly stated otherwise, any notices you send to GATR shall be sent by mail to: GATR Coolers, Inc., Attn: Legal, 1635 St. Patrick St., Thibodaux, LA 70301. In the case of notices GATR sends to you, you consent to receive notices and other communications by GATR posting notices on the Site, sending you an email at the email address listed in your account, or mailing a notice to you at your billing address. You agree that all agreements, notices, disclosures, and other communications that GATR provides to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing. Notice shall be deemed given (i) 24 hours after the notice is posted on the Site or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, three days after the date of mailing.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please contact us at info@gatrcoolers.com or (985) 387-1400. You may also contact us by writing to GATR Coolers, Inc., Attn: Legal, 1635 St. Patrick St., Thibodaux, LA 70301. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.
To the extent permitted by law, this Agreement shall be governed by and interpreted in all respects in accordance with the substantive laws of the State of Louisiana, U.S.A., without regard to its choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods.
To the extent permitted by law, the state and federal courts located in Lafourche Parish, Louisiana shall have exclusive jurisdiction over any action or proceedings between you and GATR that are not subject to arbitration or that may be brought in small claims court, and over any action seeking interim or preliminary relief. Each of you and GATR (i) voluntarily and irrevocably consent and submit to the personal jurisdiction and venue of the courts located in Lafourche Parish, Louisiana that have subject matter jurisdiction, and (ii) waive all objections to venue and any claim that you or it is not personally subject to such jurisdiction, and agree not to bring any such action or proceeding in any other forum.
(a) To the maximum extent permitted by law, you and GATR waive the right to bring any claim directly or indirectly arising out of or relating to the Agreement or the Site (including the purchase of GATR products via gatrcoolers.com) in any forum unless the party bringing the claim provides the other party with written notice of the dispute within one (1) year of its occurrence by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail. GATR's address for notice is: Attn: Legal Department – Notice of Dispute, GATR Coolers, Inc., 1635 St. Patrick St., Thibodaux, LA 70301. The written notice ("Notice of Dispute") must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought.
(b) The Notice of Dispute must be personally signed by you (if you are initiating the Notice of Dispute) or by a GATR representative (if GATR is initiating the Notice of Dispute). GATR must send any such Notice of Dispute to you at the email address that GATR has on file for you.
(c) GATR and you will attempt to resolve the dispute through reasonable, good-faith consultation, cooperation, and negotiation within sixty (60) days from the date that the Notice of Dispute is received (or a longer period if agreed to by the parties). Neither you nor GATR may initiate an arbitration or small claims proceeding before the conclusion of the sixty-day period from the time the Notice of Dispute is received, or otherwise absent full compliance with the process described in this Section 27 (collectively, the "Mandatory Pre-Dispute Resolution Process"). Either party may seek interim or preliminary relief from a court of competent jurisdiction in Lafourche Parish, Louisiana, as necessary to protect their rights pending completion of this process.
(d) If the sufficiency of a Notice of Dispute or compliance with this Mandatory Pre-Dispute Resolution Process is at issue, it may be decided by a court of competent jurisdiction in Lafourche Parish, Louisiana, at either party's election, and any formal dispute resolution proceeding will be stayed. Any applicable limitations period (including statutes of limitations) and any filing fee deadlines will be tolled while you and GATR engage in the Mandatory Pre-Dispute Resolution Process.
ANY PROCEEDINGS TO RESOLVE, ARBITRATE, OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR GATR WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING WILL BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ALL AFFECTED ARBITRATIONS OR PROCEEDINGS.
Any dispute directly or indirectly arising out of or relating to the Agreement or the Site (including the purchase of GATR products via gatrcoolers.com) that falls within the jurisdictional scope and limits of the small claims court where you reside may be brought in that court on an individual basis. Such disputes must remain in small claims court and may not be removed or appealed to a court of general jurisdiction.
The party initiating the small claims court proceeding shall submit a certification of compliance with the Mandatory Pre-Dispute Resolution Process set forth in Section 27 to that court. The certification shall be personally signed by that party (and counsel, if represented).
You agree that any disputes directly or indirectly arising out of or relating to the Agreement (including all sections of this Agreement) or the Site (including the purchase of GATR products via gatrcoolers.com) that cannot be resolved through the Mandatory Pre-Dispute Resolution Process in Section 27 shall be resolved exclusively by final and binding arbitration, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, or such other mutually agreed arbitration administrator. If the AAA is unable or unwilling to administer the arbitration consistent with the terms of this Agreement, the parties shall agree on an alternate administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction in Lafourche Parish, Louisiana, to appoint an alternate administrator.
The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (i) the Mandatory Pre-Dispute Resolution Process in Section 27 and (ii) all applicable requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under applicable law against all appropriate persons (including counsel) as a court would.
Any required arbitration hearing will be held in Lafourche Parish, Louisiana, or a location that is reasonably convenient for both parties taking into account the location of the parties and relevant witnesses, as well as the parties' and witnesses' ability to travel.
Any award in any arbitration initiated hereunder shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. The arbitrator(s) shall have no authority to award punitive, consequential, or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute. To the extent a party seeks injunctive relief, it may seek such relief from a court of competent jurisdiction in Lafourche Parish, Louisiana.
BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL. DO NOT USE THIS SITE IF YOU DO NOT AGREE TO THE FOREGOING ARBITRATION PROVISIONS.
If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of Section 30 within thirty (30) days after the date that you first agree to this Agreement by sending a letter to: Attn: Legal Department – Arbitration Opt-Out, GATR Coolers, Inc., 1635 St. Patrick St., Thibodaux, LA 70301, that specifies: your full legal name, your email address (if applicable, the email address associated with your use of the Site), and a statement that you wish to opt out of the provisions of Section 30 ("Opt-Out Notice"). Once GATR receives your Opt-Out Notice, Section 30 will be void as to you. The remaining provisions of this Agreement will not be affected by your Opt-Out Notice. Notwithstanding anything to the contrary, this Agreement does not prevent you or GATR from participating in a mass settlement of claims, including from participating in a class-action settlement.
If GATR makes any future changes to the arbitration provisions in Section 30 (other than a change to the notice address), you may reject any such change by sending a letter within 30 days after the date of such change to: Attn: Legal Department – Arbitration Change Opt-Out, GATR Coolers, Inc., 1635 St. Patrick St., Thibodaux, LA 70301, that specifies: your full legal name, your email address, and a statement that you wish to opt out of such change ("Change Opt-Out Notice"). Once GATR receives your Change Opt-Out Notice, any such change to Section 30 will be void as to you, but you will still be bound by the prior arbitration agreement. Please note that this is not an opt-out of arbitration altogether.
The terms of the arbitration provisions contained in Section 30 will also apply to any claims asserted by you against any present or future parent, subsidiary, or affiliated company of GATR to the extent that any such claims arise out of your access to or use of the Site.
(a) If your claim is one of twenty-five (25) or more similar claims intended to be asserted against GATR by the same or coordinated counsel or are otherwise coordinated ("Mass Filing"), you and GATR understand and agree that the following procedures for mass arbitration filings will apply and the resolution of your dispute might be delayed. The parties agree that throughout this process, their counsel will meet and confer to discuss modifications to these procedures based on the particular needs of the mass filing.
Stage One. Counsel for the claimants and counsel for GATR will each select twenty-five (25) claims per side to be filed and to proceed in individual arbitrations as part of the first staged process ("Stage One"). Absent agreement of the parties, no more than five (5) Stage One cases will be assigned to a single arbitrator. If there are fewer than fifty (50) claims, all will be filed in individual arbitrations. Any remaining claims will not be filed or deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties will engage in a global mediation session of all remaining claims with a retired federal or state court judge to be jointly selected by counsel for the parties, and GATR will pay the mediation fee.
Stage Two. If the remaining claims are not resolved at this time, counsel for the claimants and counsel for GATR will again each select twenty-five (25) claims per side to be filed and to proceed in individual arbitrations as part of a second staged process ("Stage Two"), subject to any procedural changes the parties agree to in writing following mediation or through continuing, good-faith discussions. Absent agreement of the parties, no more than five (5) Stage Two cases will be assigned to a single arbitrator. If there are fewer than fifty (50) claims, all will be filed in individual arbitrations. Any remaining claims will not be filed or deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties will engage in a global mediation session of all remaining claims with a retired federal or state court judge to be jointly selected by counsel for the parties, and GATR will pay the mediation fee.
(b) Upon the conclusion of the second global mediation session (should the parties be unable to resolve the remaining claims), either:
Option One. You or GATR may opt out of arbitration and elect to have your claim heard in a court of competent jurisdiction in Lafourche Parish, Louisiana, consistent with the terms of this Agreement. For purposes of this Option One, you may opt out of arbitration by providing your individual, personally signed notice of your intention to opt out to GATR via email at info@gatrcoolers.com within thirty (30) days after the conclusion of the second global mediation session. For purposes of this Option One, GATR may opt your claim out of arbitration by sending an individual, personally signed notice of its intention to opt out to your counsel via email at the earliest possible time and no more than thirty (30) days following the expiration of your thirty (30) day opt-out period. Counsel for the parties may agree to adjust these deadlines.
Option Two. If neither you nor GATR elect to have your claim heard consistent with Option One above, then you agree that your claim will be resolved through continuing staged proceedings as set forth in this Option Two. If after the expiration of GATR's opt-out period, the number of remaining claims exceeds two hundred (200), then two hundred (200) claims will be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in arbitrations as part of a staged process. Absent agreement of the parties, no more than ten (10) cases in any set of two hundred (200) cases will be assigned to a single arbitrator. If the number of remaining claims is fewer than two hundred (200), then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until such remaining claims are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of two hundred (200) claims are adjudicated, settled, withdrawn, or otherwise resolved, this staged process will repeat consistent with the parameters in this Option Two.
(c) Any relevant limitations period (including statutes of limitations) and filing fee or other deadlines will be tolled subject to these procedures for mass arbitration filings from the time the first cases are selected for a staged process until your claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.
(d) You and GATR agree that we each value the integrity and efficiency of arbitration and wish to employ the process for the fair resolution of genuine and sincere disputes between us. You and GATR acknowledge and agree to act in good faith to ensure the processes set forth herein are followed.
(e) A court of competent jurisdiction in Lafourche Parish, Louisiana, will have the authority to enforce these procedures for mass arbitration filings and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these procedures for mass arbitration filings are determined to be unenforceable as to your claim, the mandatory arbitration provisions of this Agreement, including the procedures for mass arbitration filings, are non-severable from one another and therefore your claim must then proceed in a court of competent jurisdiction in Lafourche Parish, Louisiana, consistent with the terms of this Agreement.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. GATR's failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement, together with all policies referenced herein, constitutes the entire agreement between you and GATR with respect to the Site and supersedes all prior agreements.
gatrcoolers.com
The GATR.com Account program is operated by us. Except as described herein, these Account Program Terms and Conditions ("Account Program Terms") do not alter in any way the broader Agreement, or the terms or conditions of any other agreement you may have with us for other products and services. To the extent there are conflicts between these Account Program Terms and the broader Agreement, these Account Program Terms will control with respect to the Account program.
Certain areas of the Site require registration or otherwise ask you to provide information to register and participate in certain features or access certain content ("Account"). If you elect not to provide such information, you may not create an Account or be able to access certain content or participate in certain features of the Site.
To be eligible to create an Account, you must be at least 18 years old and a legal resident of the United States of America. By enrolling and creating an Account, you confirm that you meet these eligibility requirements.
If you meet the eligibility criteria above, you can create an Account by clicking the account button on the Site and completing the registration form. No purchase of any products is required to create an Account. Only one account is allowed per individual. If you create an Account, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the registration form. It is your responsibility to maintain the currency, completeness, and accuracy of your registration data, and any loss caused by your failure to do so is your responsibility.
You are responsible for maintaining the confidentiality of your Account and for any and all activities that occur under your Account. Your Account is for your personal use only. You must not share your Account identification and/or password or in any way make them accessible to others. You agree to notify GATR immediately of any unauthorized use of your Account. You further agree not to email, post, or otherwise disseminate any information which provides access to the Account. GATR is not liable for any loss that you may incur as a result of someone else using your Account, either with or without your knowledge, and is not responsible for any delay in shutting down your Account after you have reported a breach of security to us. You agree to purchase the minimum quantity required to remain eligible for discounts applied to your account.
You agree that you shall not:
Access, use, reproduce, modify, download, sell, transfer, publish, or otherwise make available your Account for any commercial purposes.
Do any act or thing that might damage, disrupt, or otherwise interfere with the operation of the Site or Account.
Abuse your Account or use it for any unlawful or unauthorized purpose (which includes transmitting any computer viruses through your Account or using your Account in a manner that is discriminatory, offensive, abusive, malicious, defamatory, or otherwise violates or infringes the rights of anyone else).
Transfer, sell, or barter (or attempt to transfer, sell, or barter) any of your rewards or member-exclusive promotional offers.
By registering for an Account, you will have access to certain perks, rewards, exclusive offers, and other benefits. Account benefits and rewards may change at any time but will be communicated to you in line with Section 40 below. Benefits may include:
GATR Account holders may receive early access to product and color releases, exclusive perks, and events. Exclusions may apply. See details when provided.
All Account holders will have access to a streamlined checkout, return, and exchange process, with a history of orders placed and saved addresses and purchase information for ease of checkout. Account holders will also have access to save and share wishlist items.
Account holders may update certain Account information at any time by logging into your Account and selecting the appropriate section to edit. You may close your Account at any time by contacting us at info@gatrcoolers.com.
We may cancel your Account at any time if we determine that you: (a) are ineligible in accordance with the Eligibility section above; (b) have violated any of these Account Program Terms, the Agreement, or any applicable law or regulation; or (c) engaged in any deception, forgery, fraud, or committed any other abuse of the Account.
We may make changes to the Account, the features, the Account Program Terms, Discounts, and/or the Agreement from time to time. Please check these Account Program Terms regularly to ensure that you understand the up-to-date terms that apply to your Account. We may remove discounts applied to your account if you do not purchase the minimum quantity required to maintain your discount.
The information you provide as an Account holder will be managed by us as described in our Privacy Policy. Unless you have opted out of receiving marketing communications, we may communicate with you about marketing via mail, email, and other channels, including special Account holder promotions, offers, and more. We may also use these channels to notify you when you are eligible for a benefit, communicate Account Program changes, and more.
Please note that even if you opt-out of receiving marketing or promotional communications, we may continue to send you transactional emails (e.g., notice emails and non-marketing or non-promotional emails), such as those about your Account or our ongoing business relations.
We will first request your express written consent before sending any text marketing messages. See the Text Messaging Terms below for full details on GATR's SMS/MMS programs.
Under certain U.S. state privacy laws, our GATR.com Account program may be considered a financial incentive or bona fide loyalty program. To view our Notice of Financial Incentive, please visit our Privacy Policy at gatrcoolers.com.
The dispute resolution terms above (Sections 27 through 32) apply to these Account Program Terms.
By using, taking part in, and/or subscribing to the GATR Opt-In Text Messaging Service, you agree that you have read and understood, and as a condition to your use of our Text Messaging Service, you agree to be bound by the following Text Messaging Terms & Conditions ("Text Messaging Terms") and any other applicable terms related to your use of GATR's services. We may modify or cancel the Text Messaging Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Text Messaging Terms at any time and your continued use of the Text Messaging Service following the effective date of any such changes shall constitute your acceptance of such changes.
GATR may send to you text messages (Short Message Service ("SMS") or Multimedia Messaging Service ("MMS")) that contain promotions and marketing content, order tracking and delivery updates, back-in-stock ("Notify Me") reminders, or other such content (collectively our "Text Messaging Service," and each as a separate "Program" as defined in more detail below). By affirmatively opting into one or more Programs as part of GATR's Text Messaging Service, you expressly consent to receive text messages from GATR, including text messages which may utilize or be sent using an automated system, an auto-dialer, an automatic telephone dialing system, and/or other type of system, software, hardware, or machine that may use an automated procedure or process for sending messages, at the mobile telephone number provided at the time of opt-in.
Message and data rates may apply for any message sent or received in connection with this Text Messaging Service. Message frequency may vary. Consent is not a condition of any purchase with GATR. You can withdraw your consent at any time. For help or questions, you can reply to the text message with the keyword "HELP" or "INFO" for more assistance.
GATR may use an auto-dialer and/or related systems to deliver text messages to the mobile telephone number(s) that you provide. Text messaging may include one-time or recurring texts related to, but not limited to, the following Programs:
By opting into a GATR Marketing and Promotional Program, you can expect to receive recurring marketing, promotional, advertising, informational, and other similar messages such as messages around products, sales, discounts, abandoned cart reminders, events, and other offers, in varying frequencies at the number provided when opting in.
You may provide your mobile telephone number to opt in to receive text messages about your orders, shipments, and/or deliveries, and updates related to the same.
By opting into GATR's "Notify Me" alert, you can expect to receive text messages pertaining to updates about when a product is, or will be, re-stocked. Text message frequency and content will be limited to the product(s) you select to be notified about.
You may provide your mobile telephone number to opt in to receive text messages about appointments, services, return, warranty or recall claims, and/or reminders and updates related to the same — for example, the status of an in-store customization or GATR Custom Shop project.
If you have an active marine decking, cooler pad, or vinyl customization project with the GATR Custom Shop, you may opt in to receive project status updates, design approval requests, installation scheduling reminders, and related communications via text message.
To opt in to a text messaging Program, please follow the instructions provided by the specific Program you wish to enroll in, such as through online-based enrollment forms with opt-in checkboxes, pop-ups on website visits, or by texting a keyword to the five-digit short code associated with the Program (the "Short Code"), and completing the sign-up instructions found in the text message received. Upon your request to sign up to a Program, you will receive one (1) text message confirming your opt-in to the Program. You may not enroll if you are under 18 years old.
You may revoke your prior consent to a text messaging Program in any reasonable manner. If you do not wish to continue participating in any Program, or no longer agree to these Text Messaging Terms, directly reply to any message received with STOP, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, or QUIT to opt out of any Program at any time. You may receive an additional mobile message confirming your decision to opt out. After this, you will no longer receive text messages from us for the Program from which you have unsubscribed.
You understand that the text message Program may not recognize and respond to unsubscribe requests that contain words or phrases other than those set forth above and agree that GATR will have no liability for failing to honor such requests. If you are subscribed to multiple Programs, you must separately reply STOP to each message for each Program you wish to unsubscribe; however, a request to opt out of an informational text Program will be interpreted as a request to opt out of any marketing text Programs. If you want to join again, just sign up as you did the first time and we will start sending text messages to you again.
Message frequency may vary. See specific Programs for more details. To the extent permitted by applicable law, GATR reserves the right to alter the frequency of messages sent at any time. GATR also reserves the right to change the Short Code or phone number from which messages are sent, and we will notify you when we do so. You acknowledge that any messages you send to a Short Code or phone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
Message and data rates may apply. Please check with your mobile carrier for details about your pricing plan and the charges for sending and receiving text messages. You are solely responsible for any costs related to or associated with your receipt of text messages. If you have any questions about your text or data plan, please contact your wireless provider.
Data obtained from you in connection with this Text Messaging Service may include your mobile phone number, your carrier's name, and the date, time, and content of your messages and other information you provide to GATR as part of this service or Program. GATR may use this information to contact you and provide services you request from GATR. GATR may also use this information as described in the Program you've enrolled in. We will not disclose text messaging opt-in data and consent with any third parties for their marketing purposes. For our full information practices, please visit GATR's Privacy Policy at gatrcoolers.com.
A Program will send SMS messages if your mobile device does not support MMS messaging.
Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. GATR and the mobile carriers supported by the Program are not liable for delayed or undelivered messages. We are able to deliver messages to the following major phone carriers: AT&T, Verizon Wireless, T-Mobile, and other major U.S. carriers. Availability may vary by carrier and region.
These message programs are a service of GATR Coolers, Inc. at 1635 St. Patrick St., Thibodaux, LA 70301.
You may contact GATR by:
Phone: (985) 387-1400
Email: info@gatrcoolers.com
Website: gatrcoolers.com
In person: 1635 St. Patrick St., Thibodaux, LA 70301 (Monday–Friday and weekends by appointment)
The dispute resolution terms above (Sections 27 through 32) apply to these Text Messaging Terms.
By signing up for GATR's email marketing communications — whether through our website, at checkout, at our Thibodaux headquarters, or via another GATR-operated channel — you agree to be bound by the following Email Marketing Terms and Conditions ("Email Marketing Terms"). GATR may modify these Email Marketing Terms at any time and your continued receipt of GATR marketing emails following the effective date of any changes shall constitute your acceptance of such changes.
GATR may send you commercial email communications including, but not limited to, the following types of content:
New product launches and announcements (including new cooler colors, drinkware, and GATR Skn collections).
Promotional offers, sales, and discount codes.
Abandoned cart and browse reminders.
Seasonal campaigns and holiday promotions.
GATR Custom Shop project updates and design proofing.
Corporate and bulk order program announcements.
Event invitations and community updates (including conservation partnerships and local events).
Account holder exclusive perks and early access notifications.
Newsletter and brand story content.
You may opt in to GATR's marketing email communications by:
Checking the applicable opt-in box at checkout on gatrcoolers.com.
Submitting your email address through a sign-up form, pop-up, or promotional landing page on the Site.
Providing your email address in connection with account registration.
Providing your email address at GATR headquarters or at an event and indicating your consent to receive marketing communications.
By opting in, you expressly consent to receive recurring marketing emails from GATR at the email address provided. Consent to receive marketing emails is not a condition of any purchase.
You may withdraw your consent to receive GATR marketing emails at any time by:
Clicking the "Unsubscribe" link found at the bottom of any GATR marketing email.
Emailing your unsubscribe request to info@gatrcoolers.com with the subject line "Unsubscribe."
Contact us by phone at (985) 387-1400 during regular business hours.
Please allow up to ten (10) business days for your unsubscribe request to be processed. During this period, you may continue to receive marketing emails. Please note that even after opting out of marketing communications, you may continue to receive transactional or operational emails from GATR, such as order confirmations, shipping notifications, warranty communications, and account-related notices, as these are not marketing messages and are necessary to service your account and orders.
Marketing email frequency may vary based on your preferences, purchase history, account activity, and GATR's current promotions. We will endeavor to send relevant, valuable communications and will not contact you excessively. You may update your email preferences or unsubscribe at any time as described above.
Information collected in connection with your enrollment in GATR's email marketing programs — including your name, email address, purchase history, browsing behavior on the Site, and stated preferences — will be managed in accordance with GATR's Privacy Policy. GATR will not sell your email address or share your email marketing opt-in data with third parties for their own independent marketing purposes without your express consent. We may work with trusted third-party service providers to facilitate the delivery of our email communications; such providers are contractually required to use your information only to provide services to GATR and not for their own marketing purposes.
All GATR marketing emails comply with the CAN-SPAM Act and other applicable federal and state laws governing commercial electronic mail. Each marketing email will clearly identify GATR as the sender, include a valid physical postal address, and provide a clear and conspicuous mechanism to opt out of future marketing communications. GATR will honor all opt-out requests promptly and in accordance with applicable law.
The dispute resolution terms above (Sections 27 through 32) apply to these Email Marketing Terms.
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Last updated: May 19, 2026
The GATR Coolers mobile message service (the "Service") is operated by GATR Coolers (“GATR Coolers”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to GATR Coolers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of GATR Coolers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with GATR Coolers. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18333700949 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other GATR Coolers mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18333700949 or email marketing@gatrcoolers.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
For all inquiries, notices, or communications regarding this Agreement, the Account Program Terms, the Text Messaging Terms, or the Email Marketing Terms, please contact GATR Coolers, Inc. using the information below:
GATR Coolers, Inc.
1635 St. Patrick St., Thibodaux, LA 70301
Phone: (985) 387-1400
Email: info@gatrcoolers.com
Website: gatrcoolers.com
Hours: Monday–Friday (regular business hours); weekends by appointment
For legal notices specifically (Notices of Dispute, Arbitration Opt-Out, etc.), please address correspondence to:
Attn: Legal Department, GATR Coolers, Inc. 1635 St. Patrick St., Thibodaux, LA 70301
GATR COOLERS, Inc. — Cold Blooded At Its Core
1635 St. Patrick St., Thibodaux, LA 70301 | (985) 387-1400 | info@gatrcoolers.com | gatrcoolers.com
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