Orders placed before 12pm on in-stock items typically ship the same business day. All orders placed on in-stock items using "Free In Store Pick Up" will be available any time during business hours. Custom orders are shipped as soon as they are completed.

Custom Cooler Pads:

*When ordering custom cooler pads, please make sure to accurately fill out all fields. If you have any special requests, place them in the comments section. Choosing "GATR Shop Choice" as a color option will allow our experts to select an in stock color that matches your selected cooler color. When possible, we will select colors that coordinate with company logos.

*Photos to be engraved should be horizontally oriented, as vertical photos will have to be too stretched to fill the pad. Vertical photos will be engraved centered on the pad, with blank space on either side.

*Proofs are only really necessary when requesting us to add / remove information from your file. Logos uploaded will be engraved exactly as uploaded.

*Please allow 3-4 weeks for completion of custom cooler pads. If time is short, please contact us prior to placing your order to see if we can fit your order in earlier.

*We use various methods of cutting and/or engraving when doing each order. Our experts choose which method to use to best complete each order. If you are wanting a certain finished look (laser engraved, CNC cut, combo), please contact us prior to placing your order - or select "request a proof" with details added when ordering.

Custom Laser Engraved Drinkware:

*When ordering laser engraved drinkware, please allow 3-4 weeks for completion. If time is short, please contact us prior to ordering.

*Logos will be completed exactly as submittted, and sometimes extremely detailed images will lose some detail on small engraved areas.

*Photos for photo wrapped cups should be horizontally oriented. Vertical photos will be duplicated to fill the voided space.